Frequently Asked Questions
Web Hosting FAQ

Refund Policy
Each of United Minds Media's web hosting plans carries a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the monthly service fee's paid excluding any setup fees, domain registration or transfer fees, charges for excess bandwidth or other charges related to setup or utilization of the service.

Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at the InterNIC.

Requests for cancellation of services and refund must be submitted in writing via either US Postal Service, fax or E-mail from the address you signed up with, (phone requests will not constitute acceptance of any cancellation) and it must be received by us prior to the close of business on or before the 30th day of service and your account must be paid in full. No refunds are available after the 30th day. In the event The United Minds Media elects to terminate Customer without cause, Customer shall receive a full refund of any balance. However, if Customer terminates this agreement without cause, there shall be NO REFUND of the Setup Fee or any remaining balance. This policy does not apply to any additional services not specifically mentioned herein.

Refund policy for Renewals
All server and hosting contracts are automatically renewed for another term unless either party has given a written notice of cancellation at least two weeks in advance of the renewal/anniversary date. If no correct notice of cancellation is given, all contracts will automatically be renewed for another term under the same conditions.

Refund policy for Domain Pointers
For Domain Pointers, no refund is given on 3-month contracts or less. (We say "or less" because pointers are prorated to bring concurrent with regular account billing. For example, if a customer has 2 months left on Plan 1, we charge for 2 months on pointer.) For contracts greater than 3 months, a refund equal to one-half of the contract amount will be given if United Minds Media is notified prior to the first day of the second half of the contract term. No refunds will be given once the second half of the contract term has begun.

Our 30-day money back guarantee does NOT apply to Domain Pointers. TIP: If you plan to open a regular web hosting account within 3 months of your domain pointer request date, it may be more cost-effective to start with a regular account.

Policies
Acceptable Uses Policy
Billing Policy
Refund Policy
CGI Usage Policy

Account Information
Account Control Panel
Mail Forwarding
POP/IMAP Server
CGI Capabilities
Optional FrontPage Extensions

Uploading Your Site
FTP Clients
FTP Logging In
FTP Uploading
FAQ

Domain Names
Registration
Transfer
Parking
Pointers
FAQ

E-Mail Accounts
Retrieving E-Mail
POP Accounts
E-Mail Forwarding
E-Mail Auto Responses
FAQ

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Frequently Asked Questions Web Hosting FAQ		Refund Policy Each of United Minds Media's web hosting plans carries a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the monthly service fee's paid excluding any setup fees, domain registration or transfer fees, charges for excess bandwidth or other charges related to setup or utilization of the service. Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at the InterNIC. Requests for cancellation of services and refund must be submitted in writing via either US Postal Service, fax or E-mail from the address you signed up with, (phone requests will not constitute acceptance of any cancellation) and it must be received by us prior to the close of business on or before the 30th day of service and your account must be paid in full. No refunds are available after the 30th day. In the event The United Minds Media elects to terminate Customer without cause, Customer shall receive a full refund of any balance. However, if Customer terminates this agreement without cause, there shall be NO REFUND of the Setup Fee or any remaining balance. This policy does not apply to any additional services not specifically mentioned herein. Refund policy for Renewals All server and hosting contracts are automatically renewed for another term unless either party has given a written notice of cancellation at least two weeks in advance of the renewal/anniversary date. If no correct notice of cancellation is given, all contracts will automatically be renewed for another term under the same conditions. Refund policy for Domain Pointers For Domain Pointers, no refund is given on 3-month contracts or less. (We say "or less" because pointers are prorated to bring concurrent with regular account billing. For example, if a customer has 2 months left on Plan 1, we charge for 2 months on pointer.) For contracts greater than 3 months, a refund equal to one-half of the contract amount will be given if United Minds Media is notified prior to the first day of the second half of the contract term. No refunds will be given once the second half of the contract term has begun. Our 30-day money back guarantee does NOT apply to Domain Pointers. TIP: If you plan to open a regular web hosting account within 3 months of your domain pointer request date, it may be more cost-effective to start with a regular account.
Policies Acceptable Uses Policy Billing Policy Refund Policy CGI Usage Policy
Account Information Account Control Panel Mail Forwarding POP/IMAP Server CGI Capabilities Optional FrontPage Extensions
Uploading Your Site FTP Clients FTP Logging In FTP Uploading FAQ
Domain Names Registration Transfer Parking Pointers FAQ
E-Mail Accounts Retrieving E-Mail POP Accounts E-Mail Forwarding E-Mail Auto Responses FAQ Still Have Questions? Contact Us